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Stop the natural tendency to damage workplace relationships and begin to build trust in the workplace! That’s the message in this book.
The goal of the book is to teach everyone – and supervisors in particular – how to stop damaging workplace relationships during tense disagreements and then how to take positive steps to build trusting workplace relationships.
Trust uses actual cases to teach principles of EEO law and it draws from the errors made by the supervisor in each case to teach the common mistakes (“pitfalls”) that lead to allegations of discrimination. Knowing what these common pitfalls are, supervisors can avoid such mistakes.
Then, most importantly, the book teaches a set of skills supervisors can use to build powerful workplace relationships.
The premise of this book is that we, as human beings, are hardwired to handle tense moments (feedback on performance; conduct issues, misunderstandings, etc.) in all the wrong ways. We each carry biological and psychological hardwiring that drives us to turn tense situations into disasters – sometimes immediately; sometimes over a long period of time.
Trust explains this biological and psychological hardwiring and then provides tools and techniques for changing the hardwiring. Hence the subtitle – “Short-Circuit the Hardwiring!”
Academic research in neuroscience, conflict management, “emotional intelligence,” and creating “caring environments” is beginning to revolutionize the art and science of relationships – including workplace relationships! And this book is an important contribution to transforming how we think about workplace relationships, coaching, mentoring, performance feedback and discipline.
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