Interpersonal Communication Skills

A key to effective team work as well as fully engaged employees in the workplace is the ability to communicate well particularly when emotions are running high. We refer to these highly emotional moments as “high stakes” conversations.

Effective interpersonal communications is a key to our foundation course, TRUST: The Art & Science of Creating Trusting Relationships, and is also a separate course in our curriculum. Ideally, it is presented through a series of workshops, beginning with a ½-day session that teaches fundamentals of effective workplace communications for managers and supervisors. Participants then take their new skills into the workplace and in subsequent sessions, participants report on their progress and successes, as well as their challenges. The challenges are used to coach even deeper understanding of the skills and new skills are added in each subsequent session.

A Valuable Course for Employees

Effective communications is, of course, just as valuable for employees as for managers and supervisors. Thus, many of our clients are asking that our courses for managers and supervisors be modified and provided for employees. The modification, of course, is that courses for managers and supervisors emphasize their leadership role in managing relationships within their teams. The courses for employees are designed to empower employees to take charge of workplace relationships and use “high stakes” conversations to build trust into their relationships with other employees, with customers and clients, and with their supervisors.